How we can help you?


Who Pays For Bills?

Once the tenant has moved in, we will email the council, it is always advisable that you contact the council as well to ensure that your liability has ended. With electric/gas/water we will provide meter readings (where possible) to the tenants and ask that they set up their accounts. The ultimate responsibility is with the tenants to set up their bills however we will do all we can to ensure they set up their accounts.

When the tenants vacate they will advise the providers that they are vacating and the council tax will be placed back into your name as landlords are responsible for the void periods.

How we deal with maintenance

Our out of hours service will instruct a local contractor to attend to an emergency and any invoices will be payable through the rental income. The out of hours team will only instruct works in an emergency situation, their main aim to ensure the limitation of damage to your property and we will always act in your best interests. A report will be provided and your lettings assistant will be in touch to advise.

Receiving your rental income

Landlords will be paid in line with how your tenant has chosen to pay, whether that be monthly, termly, or up front. If you have any queries regarding your income and charges please contact the team on 0330 995 7271 or email

Why Are You Accredited?

Xenia Lettings are committed to providing the highest of standards to our landlords and tenants, and are therefore members of the Tenancy Deposit Scheme and The Property Ombudsman. By choosing an accredited lettings agent such as Xenia Lettings landlords can have peace of mind that their agent is professional and adheres to the highest of standards.

What Insurance Do I Need?

It is the responsibility of the landlord to ensure your property is insured. Landlords should ensure that they obtain appropriate insurance for the property.

What Are Your Fees?

To view our schedule of fees, please click here.

Can I Visit My Apartment?

It is important that we respect tenants right to “quiet enjoyment”. We would therefore request a minimum of 48-hours notice to allow us ample opportunity to arrange access with the tenant. Please contact our lettings department if you would like to visit your apartment

How do I contact you?

View our contact page here.

Do you carry out inspections and when?

We carry out regular inspections on all properties managed by us. The tenancy length usually dictates when the inspections are carried out. If you would like to view the condition of your property, please do not hesitate to contact us so we can arrange this for you.

Still have a question?

If you cannot find the answer to your questions in our FAQs, don’t worry, send us a message using our contact form. We will come back to you as soon as possible.


A Modern Approach with Traditional Values

We offer a full spectrum of lettings services to our landlords including conducting in person or virtual viewings, right-to-rent checks, arrears management, specialist marketing, comprehensive inventory checks, as well as repair and maintenance management.

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